Quality Management System

ISO 9001

ISO 9001 Quality Management System (QMS) is internationally recognised as the world’s leading quality management standard and has been implemented by over one million organisations in over 170 countries globally. ISO 9001 implemented, to its full potential, becomes an in valuable asset to your organisation.

The purpose of the standard is to assist companies in meeting statutory and regulatory requirements relating to their product while achieving excellence in their customer service and delivery. The standard can be used throughout an organisation to improve the performance or within a particular site plant or department.

ISO 9001 contains eight key principles of quality management which is not auditable but do form the fundamental characteristics of quality management:


  • Customer focus and customer satisfaction
  • Leadership
  • Involvement of people
  • Process approach
  • Systematic approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationship
  • Become more cost efficient
  • Increased credibilityand competitiveness
  • Lower costs and shorter cycle times through effective
    use of resources
  • Enhanced customer satisfaction and improved yalty
    leading to repeat business
  • Increased revenue and market share obtained through
    flexible and fast responses to market opportunities
  • Improved communication, planning and administration
  • Integration and alignment of internal processes which
    will lead to increased productivity and results
  • Consistency in the delivery of your product or service