The certification journey begins when the client approves the formal proposal. This agreement establishes the legal framework and scope for all subsequent certification activities between PT Satya Global Standart and the organization.

Upon contract engagement, the client is required to complete the Satya Identification Form. This essential document provides detailed information regarding organizational structure, site locations, and the requested scope of certification, which allows us to develop an accurate audit program.

Satya coordinates with the client to finalize the date and location for the Stage 1 audit. This ensures that the audit team is properly selected and all necessary resources are allocated for the readiness review.

Auditors evaluate the client’s documented management system and site-specific conditions. The objective is to determine readiness for the Stage 2 evaluation and identify any "areas of concern".

Resolution of Stage 1 Areas of Concern: Any gaps identified during Stage 1 must be addressed by the organization. This preparation ensures that the management system is robust enough for the formal implementation audit. 

Upon successful completion of Stage 1, Satya establishes a formal Audit Plan and confirms the schedule for the on-site Stage 2 audit.

The audit team performs an on-site evaluation to verify the effective implementation and conformity of the management system against the selected international standard.

Non-Conformity Management & Corrective Actions: If non-conformities are found, the client must provide root cause analysis and corrective actions using the Corrective Action Register Form, which Satya must verify.

The audit team leader prepares a detailed report summarizing findings, evidence of conformity, and recommendations for the certification decision.

To maintain impartiality, an independent reviewer or committee (different from the audit team) conducts a technical review to make the formal decision on certification.

Following a positive decision, PT Satya Global Standart issues official certification documents, authorizing the organization to use our certification mark.

Certified organizations enter a 3-year Maintenance Cycle, which covers Surveillance 1, Surveillance 2, and Recertification. The process follows these detailed steps:

• Audit Confirmation: Satya confirms the annual audit schedule for surveillance (Years 1 & 2) or recertification (Year 3) before the current certificate cycle ends.
• Audit Planning & Resource Allocation: We determine the necessary audit time and appoint a competent team to monitor representative areas and functions of your management system.
• Conducting the Audit & Findings Resolution: Our auditors perform on-site evaluations to monitor continued compliance. If non-conformities are identified, they must be resolved through a formal corrective action process using form Corrective Action Register Form.
• Audit Report Preparation: A comprehensive report is prepared to document the ongoing effectiveness and performance of the management system.
• Independent Technical Review & Renewal Decision: An independent body within Satya performs a final review of the audit conclusions to decide on maintaining or renewing the certification.
• Issuance of Updated Certificate: Upon approval, an updated certificate is issued annually (during surveillance) or every three years (for recertification) to reflect the current validity and status of the certification.