PT Satya Global Standart operates under the principle of Openness to gain and maintain public confidence and trust in the integrity and credibility of our certification services. We ensure that relevant information regarding our certification processes and the status of certified organizations is kept accurate, up-to-date, and accessible to the public.

1. Information Publicly Accessible (Without Request)
In accordance with international standards, PT Satya Global Standart maintains and makes publicly available on this website, without request, comprehensive information regarding:

• Our Audit Processes: Detailed overviews of our Stage 1 and Stage 2 audit methodologies (as detailed in our Certification Process page).
• Certification Regulations: Our formal processes for granting, refusing, maintaining, renewing, suspending, restoring, or withdrawing certification, as well as expanding or reducing the scope of certification (as detailed in the Suspend, Revocation, or Reduction of Scope page).
• Our Certification Schemes: The types of management systems we certify, which include ISO 9001:2015 (QMS), ISO 14001:2015 (EMS), ISO 45001:2018 (OHSMS), and ISO 37001:2016 (ABMS).
• Complaints and Appeals Handling: Our step-by-step procedures for receiving, validating, and resolving formal complaints and appeals (as detailed in the Customer Complaint page).
• Impartiality Policy: Our top management commitment to maintaining absolute objectivity and independence in all certification decisions (as detailed in the Impartiality page).

2. Rules Governing the Use of Certification Marks and Logos
PT Satya Global Standart establishes clear rules governing the use of our name, certification marks, and logos by certified clients:

• The certification mark must only be used by clients with a currently valid certification and must be strictly traceable back to PT Satya Global Standart.
• The mark must not be used on a product, product packaging, or in any way that implies product conformity.
• The mark must not be applied to laboratory test, calibration, or inspection reports.
• Upon suspension or withdrawal of certification, the client must immediately discontinue the use of all advertising materials that reference the certification.
  Note: To prevent unauthorized use, the official high-resolution certification logo assets and the detailed Graphic Standards Manual are not available for public download. These assets are securely transmitted directly to our clients upon the successful issuance of their certificates.

3. Instant Verification of Certificate Validity
To confirm the validity, scope, and authenticity of any certificate issued by PT Satya Global Standart, you may perform an instant verification directly on our website. Please click on the Verify Certificate button located in the header of this page to access our public registry registry. Alternatively, if you require a formal statement or face any technical issues, you may submit a verification request to our administration team via email at info@satya-sgs.com.

4. Information Provided Upon Request
PT Satya Global Standart will provide, upon formal request, accurate and timely information regarding:

• The geographical areas in which PT Satya Global Standart is authorized to operate.
• The registered name, normative standard, scope of certification, and geographical location (city and country) of any specific certified client.

5. Accuracy of Information
PT Satya Global Standart is committed to ensuring that all information provided to our clients, partners, and the marketplace—including all forms of advertising and promotional materials—is highly accurate, objective, and in no way misleading or ambiguous.